Shipping Policy

Last updated: November 2026

At Stepora, we are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below for information about order processing, delivery times, and shipping procedures.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

2. Shipping Destinations

Stepora currently ships to customers within the United States.

Please ensure that your shipping address is accurate and complete when placing your order. We cannot guarantee delivery if incorrect or incomplete address information is provided.

3. Shipping Costs

Available shipping methods and applicable shipping costs are displayed during checkout before payment is completed.

Any applicable shipping charges will be clearly communicated before you finalize your order.

4. Estimated Delivery Times

Estimated delivery times are as follows:

• Order processing: 1–2 business days.

• Standard shipping: 5–10 business days.

• Estimated total delivery time: 6–12 business days.

Please note that delivery estimates are not guaranteed and may vary depending on your location, carrier operations, weather conditions, and other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow 24–48 hours for tracking information to become available or update in the carrier's system.

6. Delayed or Lost Packages

Although we work with reliable shipping providers, occasional delivery delays may occur.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review the situation and assist you in resolving the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

8. Damaged Packages

If your order arrives damaged, please contact us with your order number and clear photographs of the damaged item and packaging.

Our customer support team will review your request and help find an appropriate solution.

9. Contact Information

If you have any questions about our Shipping Policy or the status of your order, please contact us:

Store Name: Stepora

Email: contact@stepora.shop

Phone: +1 213 805 8047

Address: 743 45th St, Brooklyn, New York 11220, United States

Website: https://stepora.shop

We appreciate your trust in Stepora and thank you for shopping with us.